Retour & Échange

Return and Refund Policy

return
You can return the product within 7 days after receiving it. If it has been 7 days since your purchase, unfortunately, we are unable to provide you with a refund or exchange.
To meet the return criteria, your item must be unused and in the same condition as it was received. It must also be in its original packaging.
There are several types of products that are exempt from returns. Perishable items such as food, flowers, newspapers, or magazines will not be returned. We also do not accept intimate or sanitary products, dangerous goods, or products containing flammable liquids or gases.
To complete the return, we need a receipt or proof of purchase. You need to contact our support team to make a request before returning the item.
In some cases, only partial refunds are given: any item that is not in its original state may be damaged or have lost parts due to reasons beyond our control; Any item returned more than 7 days after delivery.

refund

After receiving and checking your return, we will notify you via email that we have received your return. We will also notify you of the approval or rejection of the refund.

If approved, your refund will be processed and the credit card or original payment method will be automatically applied to your credit card within any applicable return date used by your bank.

Delayed or lost refund

If you have not received the refund yet, please recheck your bank account first.

Contactez ensuite votre société de carte de crédit. Your refund may take some time to be officially announced.

Suivant, contact your bank. Before issuing a refund, it usually takes some processing time.

If you have completed all these operations but have not received a refund, please contact us via WhatsApp

Special offer

Only products at normal prices can be refunded. Sometimes products sold are non refundable, and we will clearly identify the non refundable products sold.

exchange

If the item is defective or damaged, we will replace it. If you need to replace it with the same thing, please send us an email containing photo proof that meets the criteria at the website https://www.aluckyjewelry.com/ Our support team will follow up on your case for communication.

gift

If the product is marked as a gift when purchased and shipped directly to you, you will receive gift points equal to the return value. After receiving the returned item, we will send you a gift voucher by mail.

If the item was not marked as a gift at the time of purchase, or if the gift giver sent the order to themselves for later delivery to you, we will refund the gift giver and they will be informed of your return status.

Return and shipment

If the product has quality issues and needs to be returned, we will bear the return shipping cost. You can return the goods first, and then we will reimburse the shipping cost.

Cependant, if the return is due to personal reasons, such as not liking the product at all, you will need to bear the shipping cost.

If shipping items exceeding $75, please consider using traceable shipping services or purchasing shipping insurance. We cannot guarantee that we will receive the product you return.

Changes to Return and Refund Policies

You can check the latest version of the return and refund policy on this page at any time.

We reserve the right to update, modify, or replace any part of this return and refund policy at our sole discretion by posting updates and changes on our website. You are responsible for regularly checking our website for any changes. After any changes to this return and refund policy are posted, your continued use or access to our website or services indicates acceptance of these changes.